Question 1

WHAT IS YOUR CANCELLATION POLICY?

Accepted Answer

• It is possible to cancel a stay free of charge up to 30 days before your arrival.
 • No refunds less than 30 days from arrival date.

Question 2

WHAT ACTIVITIES CAN BE PRACTICED IN THE SECTOR?

Accepted Answer

Just 20 minutes from Quebec, Stoneham is a popular four-season destination for outdoor enthusiasts.

In winter, Stoneham Ski Resort awaits you with its 43 trails suitable for all levels, from beginners to the most technical descents. After an exhilarating day on the slopes, return to Bõski, where the warmth of a wood-burning fireplace and breathtaking views of the snow-capped mountain await you to relax.

In summer, the mountains become a paradise for mountain bikers. Near the Bõski Hut, the E47 EcoTrails and Les Sentiers du Moulin are a must-see. This world-class trail network offers over 80 km of varied trails for all levels. Whether you are a beginner or an expert cyclist, you will be won over by the diversity of the routes that pass through dense forests and offer panoramic views of the surrounding mountains.

Nature lovers will also appreciate the many accessible hiking trails, golf courses, such as the Stoneham Golf Club , and many other outdoor activities in the region.

Question 3

WHAT SHOULD WE BRING DURING OUR STAY?

Accepted Answer

The accommodation is very well equipped. You will find sheets, towels, wood for the fireplace and everything you need to cook on site. You just need to bring your personal belongings and food.
 
Here is a list of the equipment provided:
 
Kitchen
● Salt & pepper shakers
● Refrigerator
● Wine glasses
● Lemonade maker
● Champagne glasses
● Washable filter coffee maker
● Coffee cups
● Scissors
● Crockery and cutlery
● Children's dishes and cutlery
● Kitchen utensils
● Colander
● Baking tray
● Cookware
● Electric fondue pan
● Toaster
● Electric kettle
● Baking tray
● Oven and microwave oven
● Dish towels
● Dishwashing detergent
● Cutting board
● Measuring cups
● Sink
● Dish drainer
● Dish towels
● Dish brush
 
Bathroom
● Shower towels
● Hand towels
● Washcloths
● Toilet paper
● Dish brush
● Unblocks toilet
● First aid kit
 
Rooms
● Bedding
● Pillows
● Firewood
● Kindling wood
● Fireplace accessories
● Table
● Chairs
● Fire extinguisher
● Air conditioners
● Radiant floor
 
Outside
● Outdoor furniture

Question 4

CAN WE BE ON A WAITING LIST IN CASE OF CANCELLATION?

Accepted Answer

We invite you to follow our Facebook and Instagram pages. We will share availability in case of cancellation.
 
facebook.com/ReflexionCharlevoix(http://www.facebook.com/ReflexionCharlevoix)
instagram.com/ReflexionCharlevoix(http://www.instagram.com/ReflexionCharlevoix)

Question 5

CAN WE PARK OUR VEHICLE?

Accepted Answer

Yes, free parking is available. There is a 120v electric charging station. Your adapter will be required.

Question 6

ARE PETS ALLOWED?

Accepted Answer

Unfortunately no. Out of respect for all our customers, we do not allow the presence of animals.

Question 7

HOW MUCH DOES A NIGHT STAY COST?

Accepted Answer

The rate per night starts at $215 +tax and varies depending on the time of year. Please note that a minimum of 2 nights is required.

Question 8

CAN I BUY GIFT CERTIFICATES?

Accepted Answer

Gift certificates are available in the Boutique section of our website: refugeboski.com/boutique(refugeboski.com/boutique)

Question 9

DO YOU HAVE A PHONE NUMBER TO CONTACT YOU?

Accepted Answer

To ensure the quality of our customer service, we prefer to communicate by message.
You can write us an email at info@refugeboski.com

Question 10

IS IT POSSIBLE TO BOOK JUST ONE NIGHT?

Accepted Answer

Unless otherwise stated on our social media, the minimum number of nights is 2 to make a reservation.

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